NOVA
Solutions
Comprehensive BPO Solutions for U.S. Businesses
At our Barranquilla-based BPO, we are committed to providing top-tier services that meet the diverse needs of our clients in the United States. Our solutions are designed to help businesses scale efficiently, optimize their operations, and enhance their customer engagement through nearshore outsourcing.
NOVA
Nearshore Staff Augmentation
Our Nearshore Staff Augmentation services offer access to highly skilled professionals who can seamlessly integrate with your team. Whether you need additional resources for short-term projects or long-term staff support, we provide flexible, scalable solutions that reduce hiring costs and streamline operations.
NOVA
Benefits
- Access to a talent pool with diverse skills.
- Cost-effective staffing solutions.
- Quick onboarding with minimal downtime.
- Teams fluent in English and familiar with U.S. business culture.
Roles we provide
- Back office Logistics Solutions.
- IT Support Specialists.
- Administrative and Back-office Support.
- Data Entry and Processing.
- Project Managers.
- Customer Service Representatives.
- Sales and Marketing Assistants.
Why Choose Us?
Our nearshore location in Colombia allows for real-time collaboration with U.S. businesses, providing cost savings and cultural alignment. We offer trained professionals who are ready to enhance your operations and adapt to your unique requirements.
NOVA
Customer Service & Sales Support
We offer comprehensive customer service and sales support designed to improve customer satisfaction and drive sales growth. Whether through phone, email, chat, or social media, our agents ensure that your customers receive top-tier service around the clock.
NOVA
Customer Solutions Offerings
- 24/7 multilingual customer support.
- Handling inquiries, troubleshooting, and complaint resolution.
- Technical support.
- Live chat and email management.
Sales Support Solutions
- Outbound sales campaigns.
- Lead generation and qualification.
- Inbound sales assistance.
- Upselling and cross-selling strategies.
- CRM management and sales reporting.
Why Choose Us?
Our customer service teams are trained to represent your brand professionally, ensuring every customer interaction is handled with care. Our sales experts focus on increasing conversions and fostering customer loyalty, all while optimizing your existing processes.
NOVA
Back-office Solutions
Our back-office solutions cover essential administrative and operational functions that allow you to focus on core business activities. We handle routine tasks with precision and efficiency, ensuring accuracy and productivity.
NOVA
Services include
- Data entry and document management.
- Billing and invoicing.
- Payroll processing.
- HR administrative tasks.
- Inventory and supply chain management.
- Accounting support.
Why Choose Us?
Outsourcing your back-office tasks allows you to reduce overhead costs while improving the speed and accuracy of your operations. Our teams are proficient in handling complex tasks, ensuring that your business runs smoothly.
NOVA
Web Design
We provide cutting-edge digital marketing and web design services that help businesses improve their online presence and reach their target audience. Our team of designers, developers, and marketers work closely with clients to create custom solutions that align with their brand and goals.
NOVA
Web Design Services
- Custom website design and development.
- E-commerce platforms.
- Mobile-friendly designs.
- Website maintenance and updates.
- User experience (UX) and user interface (UI) optimization.
